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Warranty & After Market specialist
Xylem
Posted on Dec 20, 2024
Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
About the role:
The Warranty & After Market specialist PL products will be responsible for support aftermarket sales and service in the residential & industrial business creating synergies with the Commercial Team, accordingly with AW After Market roadmap including products and applications support and claims management.
Quality & field support interface between customer/CT/OEM´s/Site
Provide field support for commissioning and troubleshooting on complex / critical applications
Manage claim data information and warranty decision
Negotiation and public relations/training skills at service partners
Define prioritization of RMA and reporting (testing)
Support for in discussion and definition for RMA process with customers
Activate fast lane for warranty emergencies
Monitor effectiveness in the field for corrective actions introduced
Bring the voice of the customer in manufacturing environment to ensure proper feedback to production processes about field issues
Perform front end/back end and prioritization reporting for all products
Define and ensure internal recording is done by all involved parties on claim level along the RMA process, from first info by customers until report to the customer including warranty decision
Define and ensure internal recording is done on single part level to guarantee DPD calculations and product/customer specific analysis
Keep track on failure rates (by customer, by part) for reporting and improvement activities / use COGNOS
Keep track on specific and overall warranty costs (by customer, by part)
Support CT and local controlling in discussion with the customers
Support warranty cost approvals between customer/selling sub and selling sub/production plant in according with After Market Manager
Provides superior technical knowledge to assist with problems solving for key customers and employees as needed for relevant customers and products
Builds customer relationships in a professional manner through solution-oriented communication, service, and telephone support.
Actively participate in NPD projects and manage field testing
Produce and release Service Note, Service Bulletin and QIL as well as field reports.
Realize and release quick check procedure for first level analysis of product claimed by the market
Field test relevant applications individuation, questionnaire for selection and traceability of field test, final report
Qualifications:
Technical Degree or equivalent experience in a related field
Degree in Electronics engineering (or Electric with proved electronic experience) or equivalent
Technical expertise in pump industry/functionality
Applications knowledge
Computer skills
Analysis of relevant data and preparation of reports for senior management
Superior customer service and interpersonal skills
CI experience is preferred
English fluent
We Offer You More Than Just “A Job”- Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
- Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
- Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.