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Retail Supervisor
Oneida Indian Nation/Turning Stone Casino
People & HR, Operations
USD 42,120-53,703 / year
Posted on Nov 13, 2025
Job Requirements
Work Experience
Benefits
Starting Pay Range: $42,120.00 - $53,703
As a Retail Supervisor, you’ll play a key role in keeping our store running smoothly and providing excellent customer service. You'll ensure our inventory is accurate, help with product updates, and support our team with training and scheduling. You’ll be the go-to person for handling customer questions and resolving any issues that arise. By keeping our shoppes well-stocked and neatly organized, you'll help create a great shopping experience for our guests. Plus, you’ll work closely with other departments to keep everything on track and maintain up-to-date records. Your leadership will help our team thrive and our store succeed!
What you will do as a Retail Supervisor:
- Always maintains accurate inventory levels that reflect UPC integrity, price changes and inventory transfers following standard procedures.
- Maintains working knowledge of Retail Operations internal functions, controls and software updates and takes the initiative to convey pertinent information to employees regarding policy, scheduling, or product changes.
- Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls.
- Consistently demonstrates outstanding guest service skills and assists guests with questions pertaining to handling guest disputes, counterfeit issues, while consistently tracking customer complaints.
- Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedure (i.e. MIS, Gaming Commission, Security, Credit, Surveillance, Games dept., Nation Police, Payroll, and Marketing).
- Takes responsibility for making sure employees are trained/developed in Retail Operations and monitors business flow to develop efficient training, break and shift schedules.
- Demonstrates an understanding of PAF and administrative procedures and in doing so, accurately tracks and records Loa’s, vacation time, EO's, call-outs, and special requests.
- Is always available to assist Retail employees at designated Retail locations when needed.
- Always makes sure that shoppes are open and closed on a daily basis with appropriate staffing/scheduling.
- Continually oversees all shoppes as supervisor on call maintaining contact with shoppes to oversee operations and any issues that might arise.
- Ensures appropriate stock levels to maximize sales initiating communication with buyer and/or Shoppes Manager, if necessary.
- Demonstrates understanding of merchandising by maintaining a clean, neat store with appropriately classified and displayed product.
- Coordinates product counts and ordering for cigars, cigarettes, candy, chips, and soda.
- Continually evaluates daily sales reports to determine movement of merchandise, accurate reorders and to determine best sellers.
- Promptly responds to information reported on variance reports, following up with Sales Associate and Finance.
- Develops and posts schedules for staff on timely basis.
- Maintains accurate and up to date personnel file, recording all occurrences and taking proper action when necessary.
- Prepares transfer requests and transfer receivers accurately and in a timely manner.
Who We Are:
We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.
Work Experience
To be successful as a Retail Supervisor, you will need:
- High School diploma or GED equivalent required.
- College degree or some level of secondary education preferred.
- Above average verbal and written communication skills required.
- Must possess computer skills with knowledge of Microsoft Office.
- Must possess outstanding guest service skills.
- Previous money handling experience with basic math skills required.
- Ability to organize/prioritize and complete multiple tasks simultaneously.
- Previous supervisory experience required.
- Previous Retail experience required.
- Ability to make decisions in a stressful environment and accommodate a flexible work schedule.
- Ability to stand for long periods of time.
- Able to lift up to 30 pounds for restocking purposes.
What we value:
Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
Empowerment – We believe in our team members. With learning opportunities, career growth potential, and recognition of outstanding performance, we encourage our team to take pride in their work.
Benefits
Why choose Turning Stone Resort Casino?
Paid weekly
Variety of schedules
Paid time off
Tuition assistance
Career-building professional development
Discounts from dining to fuel to concerts
Team Member appreciation events
Quality healthcare and dental benefits
A robust 401k retirement plan
Dealer School
Finance Scholarship Program
Why You Will Appreciate Us:
At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.
With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!
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