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Lodge Bell Person
Oneida Indian Nation/Turning Stone Casino
USD 15.5-15.5 / hour
Posted on Dec 3, 2025
Job Requirements
Work Experience
Benefits
Starting Pay Rate: $15.50 hourly plus tips
On-Call Available
Swing Shift
As the Lodge Bell Person, you'll be the first friendly face guests encounter, extending a warm and genuine welcome to The Lodge. Your role involves not just guiding guests to their rooms but ensuring their journey is filled with pleasant conversation and exceptional service. With meticulous care, you'll handle and transport their luggage, ensuring every item arrives intact, safeguarding against any damage.
What you will do as a Bell Person:
- Inform guests of The Lodge services offered, effectively and thoroughly communicates room features. Effectively answers any questions guests may have.
- Being consistently pleasant to guests and inquiring about the guest’s stay.
- Addresses guest by name during closing.
- Assists Door Person when needed.
- Consistently stays posted in approved area.
- Arrive promptly in response to guest’s request, if not within 5 minutes, guest is always notified of the delay. Bell person always uses discretion with guests and guest information.
Who We Are:
We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.
Work Experience
To Be Successful as a Lodge Bell Person, you'll need:
- To possess a high school diploma or G.E.D.
- Having prior experience in a guest contact position.
- Excellent interpersonal and communication skills.
- Ability to stand and walk for long periods of time and lift up to 50 pounds.
What we value:
- Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
- Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
- Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.
Benefits
Why choose Turning Stone Enterprises?
- Paid weekly
- Variety of schedules
- Paid time off
- Tuition assistance
- Career-building professional development
- Discounts from dining to fuel to concerts
- Team Member appreciation events
- Quality healthcare and dental benefits
- A robust 401k retirement plan
- Dealer School
- Finance Scholarship Program
Why You Will Appreciate Us:
At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.
With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!
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