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Team Member Relations Manager
Oneida Indian Nation/Turning Stone Casino
People & HR
USD 91k-91k / year
Posted on Dec 9, 2025
Job Requirements
Work Experience
Benefits
Starting Salary Rate: $91,000+ yearly
Join our dynamic People & Culture team and lead with impact! In this role, you’ll supervise and support departmental leaders, ensure consistent application of policies, and drive leadership development through coaching, orientation, and communication initiatives. You'll play a key role in maintaining accountability, minimizing risk, and fostering a culture of excellence and collaboration across the organization.
What does a Team Member Relations Manager do?
- Effectively supervises assigned staff in ensuring appropriate service to assigned departments and in ensuring duties are carried out in compliance with policies and consistent with culture and business objectives.
- Oversees all disciplinary and discharge procedures for assigned areas of responsibility, ensuring consistency in application. Uses excellent judgment to reduce organizational liability.
- Ensures that all new Supervisors/Managers receive a supervisory orientation within the first 90 days in position. Assists in orientation programs for Department Heads and Directors.
- Actively participates in developing and supporting operational leaders through coaching.
- Reviews and approves all terminations for cause for assigned areas of responsibility, and brings pertinent issues to the attention of senior People & Culture leadership.
- Maintains appropriate accountability mechanisms and status reports for staff and monitors work volume and flow to ensure efficiency.
- Oversees and plans monthly communication sessions for department leaders of assigned areas of responsibility. Sources and develops periodic communication pieces to enhance consistency and networking across departments.
- Establishes strong working relationships with Department Heads.
- Continually tracks and monitors team member relation trends, exit interview data and turnover in assigned departments to identify and remedy areas of concern.
- Develops professional rapport with Supervisors and Department Heads to provide effective coaching on a variety of People & Culture issues to include team relations, retention, organizational design, staff development and benefits administration. Develops in-depth knowledge of departmental operations. Effectively facilitates communication between departments and People & Culture administrative staff.
- Facilitates both structured and informal training with department leaders in areas of policies and procedures, administrative practices, corrective counseling, performance management and corporate culture and values. Ensures clear accountability for completion of required training for all leaders in assigned areas of responsibility. Assists in identifying and outlining needs for department-specific training.
- Effectively administers the corrective counseling policy and problem resolution policy, displaying objectivity and excellent judgment to reduce organizational liability. Ensures consistency of performance documentation. Makes recommendations to Department Heads and People & Culture leadership regarding all termination decisions.
- Supports departmental recruiting and selection efforts, assisting in designing and conducting effective interview processes for targeted positions. Works in partnership with recruiting staff to guide effective selection practices.
- Assists assigned operating departments in aligning procedures, standards, and staffing with defined business objectives.
- Provides consistent education and enforcement of the harassment policy and acts as initial review of all claims. Provides appropriate follow-up and documentation of all complaints.
- Monitors departmental communications for assigned departments to ensure consistency with Nation policy.
- Maintains working knowledge of all People & Culture functions to include pre-employment processing and licensing, benefits enrollments, training, event coordination, and intervention procedures.
- Continually assesses work environment for assigned departments. Participates in department-specific safety teams, committees and focus groups to help facilitate action.
- Effectively acts as a first point of contact for Department Heads in identifying, developing and proposing changes in positions, structure, compensation and reporting relationships to improve operational effectiveness. Maintains an understanding of organization design issues, compensation practices and budgetary guidelines.
- Establishes a consistent and reliable People & Culture presence to meet operational needs of departments assigned. Regularly schedules 16 hours per month of early morning, evening or weekend appointments with assigned departments to meet operational needs outside of standard, administrative office hours.
Who We Are:
We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18-hole PGA-level golf courses, and other unique ventures.
Work Experience
To be successful as a Team Member Relations Manager, you'll need:
- A Bachelor's Degree in Human Resources or related field.
- Five years of experience in comprehensive Human Resources administration or combination of experience and graduate studies required. Must have experience in all HR functions to include recruitment, training, compensation, employee relations, and benefits.
- To be able to accommodate early morning, evening or weekend appointments to meet department operational needs. Travel to various Turning Stone Enterprise locations required.
- Excellent interpersonal and leadership skills and sound judgment.
- To be able to adhere to strict confidentiality policy.
- Excellent oral and written communication skills and ability to interface and network required.
- Knowledge of personal computers including MS Office software required.
- The ability to cope with uncomfortable situations with emotional maturity.
- Knowledge of policies & procedures as they pertain to Human Resource Administration required.
- Strong math skills and analytical ability required.
- Evaluation, assessment and decision-making skills.
- Excellent organizational skills.
- The ability to stand/walk for long periods of time and lift up to 35 lbs.
What we value:
- Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
- Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
- Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.
Benefits
Why choose Turning Stone Resort Casino:
- Paid weekly
- Variety of schedules
- Paid time off
- Tuition assistance
- Career-building professional development
- Discounts from dining to fuel to concerts
- Team Member appreciation events
- Quality healthcare and dental benefits
- A robust 401k retirement plan with match
- Dealer School
- Finance Scholarship Program
Why You Will Appreciate Us:
At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.
With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!