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Office Receptionist
Oneida Indian Nation/Turning Stone Casino
Administration
USD 19-19 / hour
Posted on Dec 17, 2025
Job Requirements
Work Experience
Benefits
Starting Pay Rate: $19.00 hourly
The Office Receptionist at Dream Catcher Plaza is a dynamic, people-focused role for someone who enjoys creating great first impressions. You’ll greet visitors with professionalism and warmth, manage incoming calls, route questions to the right teams, and provide essential support that keeps the office organized and welcoming.
What you will do as an Office Receptionist:
- Welcomes and screens all visitors who enter Dream Catcher Plaza, providing general information.
- Acts as main point of contact for locating any team member at Dream Catcher Plaza.
- Answers incoming phone calls and forwards inquiries to appropriate team members of Turning Stone Enterprises. Takes accurate messages for follow-up as needed. Checks voicemail frequently throughout the day.
- Checks in and confirms scheduled fingerprint appointments.
- Assists job applicants with their online application over the phone or using the kiosks.
- Logs and tracks all incoming FedEx and UPS packages. Works closely with Warehouse/Supply Chain Department.
- Maintains a calendar for scheduling visitors and conference rooms.
- Provides back-up coverage at other Turning Stone Enterprise reception areas as needed.
- Assists with typing and other clerical duties as needed.
- Performs all other related duties as assigned.
Who We Are:
We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino Hotel, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.
Work Experience
Key attributes we're seeking as an Office Receptionist are:
- Strong oral and written communication skills and have proven success working effectively, collaboratively and professionally with all levels of an organization.
- Associates degree or equivalent work experience in Human Resources, Training or Hospitality preferred.
- Must have outstanding guest service skills.
- Detail oriented with strong follow through.
- Ability to accomplish objectives independently and with minimal supervision.
- Ability to maintain organization, prioritize multiple tasks and adapt quickly in a flexible environment.
- Demonstrated expertise in the use of Microsoft Office PowerPoint, Word and Excel is required.
- A self-directed, positive, adaptable and flexible team player is essential.
- Adherence to a strict confidentiality policy.
What we value:
- Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
- Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
- Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.
Benefits
Why choose Turning Stone Enterprises?
- Paid weekly
- Variety of schedules
- Paid time off
- Tuition assistance
- Career-building professional development
- Discounts from dining to fuel to concerts
- Team Member appreciation events
- Quality healthcare and dental benefits
- A robust 401k retirement plan
- Dealer School
- Finance Scholarship Program
Why You Will Appreciate Us:
At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.
With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!