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Player Services Supervisor
Oneida Indian Nation/Turning Stone Casino
People & HR, Operations
USD 42,120-53,703 / year
Posted on Dec 26, 2025
Job Requirements
Work Experience
Benefits
Starting Pay Range: $42,120.00 - $53,703.00 yearly
Swing shift available
Step into the Spotlight as a Player Services Supervisor! Prepare to excel in your role as a Player Services Supervisor, where you'll embody the welcoming presence behind our Rewards desk, providing unparalleled customer service. Joining our exceptional team means guiding, supporting, and delighting guests as they navigate their TS Rewards Loyalty Card and complimentary programs. As a dynamic leader, you'll oversee team members, troubleshoot equipment issues, fine-tune schedules, train staff, and manage guest accounts to ensure they receive all their well-deserved perks. Apply now and let's make every day a winning one!
What you will do as a Player Services Supervisor:
- Review employee logbooks and communicate anything of importance to the relief supervisor.
- Consistently take the initiative to set up pre-shift “Team Talk” meetings and convey pertinent information to employees regarding policy or scheduling changes for the shifts daily events.
- Maintain employee files to ensure accuracy.
- Consistently maintain professional rapport and confidentiality in communication with other departments as required by procedure (i.e. IT, Gaming Commission, Accounting, Security, Surveillance, Games, Nation Police, Payroll, and Marketing).
- Perform routine inspections to ensure proper working condition of equipment, conduct inventory, and order adequate supplies when necessary to ensure shift efficiency.
- Maintain constant awareness of safety and accident prevention, ensuring employees can perform all job duties in the safest possible manner. Immediately notify the security department if an accident does occur.
- Demonstrate an understanding of all administrative procedures (i.e. EO’s, call-ins, special requests, performance appraisal input, etc.) and complete required paperwork in a timely and efficient manner.
- Effectively supervise employees, Rewards Card & Rewards Gallery areas while demonstrating a willingness to assist those employees as needed.
- Maintain a working knowledge of computer systems, internal functions, controls, and software updates.
- Ensure procedures are followed for issuance of guest complimentaries (i.e. Showroom, hotel, restaurant, transportation, and table or machine play).
- Supervise the creation and maintenance of guest accounts, including redemption of T.S. Rewards points, coupons, and vouchers.
- Consistently ensure accountability for TS Rewards Card reconciliation of coupon inventory.
- Consistently evaluate coverage and adjust staffing as needed.
- Demonstrate a willingness to train and develop employees ensuring that they thoroughly comprehend Player Services operating procedures, internal controls, and compacts issues.
- Promptly responds to all E-Mails.
Who We Are:
We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.
Work Experience
To be successful as a Player Services Supervisor you’ll need:
- A High School Diploma or equivalent with relevant work experience (required).
- College degree or some level of secondary education (preferred).
- Verbal, written communication, and math skills (required).
- Computer skills with knowledge of Microsoft Office, WordPerfect and Excel.
- To possess outstanding guest service skills. Previous supervisory experience (preferred).
- The ability to organize/prioritize and complete multiple tasks simultaneously.
- The ability to make decisions in a stressful environment and to accommodate a flexible work schedule.
- Ability to stand/walk for long periods of time and lift up to 41 - 50 pounds.
What we value:
- Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
- Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
- Empowerment – We believe in our team members. With learning opportunities, career growth potential, and recognition of outstanding performance, we encourage our team to take pride in their work.
Benefits
Why choose Turning Stone Resort Casino?
- Paid weekly
- Variety of schedules
- Paid time off
- Tuition assistance
- Career-building professional development
- Discounts from dining to fuel to concerts
- Team Member appreciation events
- Quality healthcare and dental benefits
- A robust 401k retirement plan
- Dealer School
- Finance Scholarship Program
Why You Will Appreciate Us:
At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.
With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!
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