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Assistant Hotel Front Office Manager
Oneida Indian Nation/Turning Stone Casino
Operations
USD 47,476-60,531 / year
Posted on Jan 9, 2026
Job Requirements
Work Experience
Benefits
Salary Range: $47,476 to $60,531 yearly
Two Opportunities & Locations Available!
The Crescent is the newest luxury hotel joining the award-winning Turning Stone Enterprises resort in Verona, NY, opening in 2026 as part of our transformative Evolution. This sophisticated new property will feature over 250 beautifully designed guest rooms and suites, upscale dining at Salt Seafood & Raw Bar, and direct access to the state-of-the-art Grand Expo convention center. As part of a well-established, high-volume resort destination, The Crescent offers hospitality leaders the opportunity to deliver exceptional guest experiences at scale, work alongside experienced teams, and grow their careers within one of New York’s most dynamic and expanding resort operations.
The Lodge at Turning Stone is a premier, all-suite luxury hotel nestled within one of New York’s most celebrated resort destinations. Known for its refined woodland style, elegantly remodeled guest suites, and exceptional service, The Lodge delivers a serene and sophisticated experience just steps from world-class dining, award-winning spa and wellness offerings, and the excitement of the Turning Stone Resort Casino. With Forbes Four-Star and AAA Four Diamond recognition, exclusive amenities including heated pool, fitness center, and boutique lounges, and direct access to resort attractions, The Lodge offers hospitality professionals the chance to create unforgettable guest experiences, collaborate with seasoned teams, and grow their career in a high-performance, guest-centric environment.
The Assistant Front Office Manager plays a key role in creating a welcoming, well-organized front desk experience for both guests and team members. This position supports daily front office operations through thoughtful scheduling, hands-on leadership, and a strong understanding of hotel systems and procedures, while stepping in to lead in the absence of the Front Office Manager. By collaborating closely with internal departments and responding to guest needs with care and efficiency, the Assistant Front Office Manager helps ensure smooth operations, engaged team members, and a consistently positive guest experience.
Your day-to-day as an Assistant Front Office Manager with us:
- Effectively schedules Supervisors and Team Members to ensure sufficient front desk coverage at all times
- Ensures front desk Team Members maintain complete knowledge of and follow all company and departmental policies and procedures
- Orders all needed materials in a timely manner. Ensures print, office supplies, and supplies budgets are adhered to while ensuring proper supply levels.
- Regularly ensures that all systems are in working order and maintains complete knowledge of all system applications (ie. P.M.S., Electronic Keys, Movie System, Telephone System).
- Ensures all areas are working properly in the absence of the Front Office Manager
- Interacts with guests effectively answering questions, solving problems, and handling complaints n a timely manner.
- Has a professional working relationship with all other hotel functions: Accommodations, Housekeeping, Transportation, to ensure proper interaction of each area, lending itself to a complete guest package.
- Works closely with Player Development, Sales, and Entertainment to ensure the hotel needs of these departments are being met.
- Supervises and communicates daily with Accommodations and Front Desk Supervisors to ensure areas are being run in accordance to departmental policies and procedures.
- Maintains complete knowledge of property management system and trains others on it s intricacies
- Continually monitors weekly assigned supervisor tasks to ensure satisfactory completion of duties, and redirects when necessary.
Who We Are:
We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.
Work Experience
To be successful as an Assistant Front Office Manager, you'll need:
- Must have at least a 2 year college degree.
- Must have a minimum of 3 years previous supervisory experience in a Hotel/Resort environment
- Must have excellent communications skills
- Must possess exceptional leadership skills
- Must possess computer skills with knowledge of Microsoft Word and Excel
- Must possess outstanding guest service skills.
- Ability to organize/prioritize and complete multiple tasks simultaneously
- Ability to stand/walk for long periods of time and lift up to 40 pounds.
What we value:
- Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
- Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
- Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.
Benefits
Why choose Turning Stone Enterprises?
- Paid weekly
- Variety of schedules
- Paid time off
- Tuition assistance
- Career-building professional development
- Discounts from dining to fuel to concerts
- Team Member appreciation events
- Quality healthcare and dental benefits
- A robust 401k retirement plan
- Dealer School
- Finance Scholarship Program
Why You Will Appreciate Us:
At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.
With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!