Welcome to Turning Stone Resort Casino, where luxury meets tranquility! As a Spa Scheduling Representative, you'll be the epitome of hospitality at our stunning Ahsi Day Spa and award-winning Skana Spa. Your role? To greet callers with a warm welcome and ensure their needs are met promptly. From managing reservations with finesse to showcasing your expertise in our spa's offerings, you'll be the go-to guru for all things relaxation.

And here's the best part - we're offering a remote opportunity! Join us in shaping unforgettable moments in an environment where every day is a celebration of luxury and rejuvenation!

What you will do as a Spa Scheduling Representative:

Maintains Forbes Standards as it pertains to guest service, phone etiquette, and front desk interactions.
Ensure phone calls are answered in a timely manner and by the established phone procedures and script.
Always being polite when speaking to guests on the telephone and at the front desk.
Accurately makes reservations for spa using the appropriate tracking system. Inputs all guest information efficiently and with minimal errors.
Maintains a general knowledge of all spa products, services and appointment availability.
Maintains full knowledge of all current and upcoming Turning Stone events and promotions and advises guests accurately.
Consistently encourages retail products and spa/salon services.
Handles all money according to Turning Stone standards.
Be logged in 5 minutes before scheduled time (UKG and B4T systems) and maintain normal work schedule while at home. This includes taking scheduled breaks.
Check and respond to all guest emails requesting assistance or services.
Weekly zoom meeting with supervisor and lead to keep connected with spa updates.
Will be required to come on property to the spas 2 days per month. Days will be coordinated with direct supervisor.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Work Experience

To be successful as a Spa Scheduling Representative, you'll need:

A High School Diploma/G.E.D. required.
One year previous receptionist experience preferred.
A proper work space, free of noise and distractions when working at home.
Reliable WIFI and cellular service when working at home.
Ability to work evenings, weekends and holidays as required.
Ability to speak and understand the English language; must continuously communicate with a degree of professionalism and accuracy.
Written communication skills essential; ability to read and understand information and records and complete standard forms.
Previous computer experience needed; computer system is utilized to sell spa packages and appointments;
Ability to multi task essential; multi-phone line and email guest interaction.

What we value:

Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits

Why choose Turning Stone Resort Casino?

Paid time off
Variety of schedules
Tuition assistance
Career-building professional development
Discounts from dining to fuel to concerts
Team Member appreciation events
Quality healthcare and dental benefits
A robust 401k retirement plan
Dealer School
Finance Scholarship Program

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!

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