We’re looking for a motivated Transportation Training Coordinator to help develop and support a high-performing team committed to safety, efficiency, and exceptional guest service. In this role, you’ll partner with leadership to deliver engaging training, evaluate performance, and support daily operations across all shifts. You'll play a key part in fostering a collaborative culture of hospitality, professionalism, and continuous improvement.

What you will do as a Transportation Training Coordinator:

Develop, coordinate and deliver training programs for all transportation, including safety protocols, guests service standards and efficiency metrics.
Ensure all team members are compliant with regulations, Turning Stone Resort policies and safety procedures.
Works closely with the supervisors and manager of the Transportation Department to develop continuous training programs.
Conducts regular driver evaluations, by monitoring and conducts refresher training to ensure ongoing compliance.
Maintains detailed records on all customer service training programs and submits written proficiency and progress reports to the Transportation Manager, documenting in detail all training undertaken for the department.
Maintains thorough knowledge of transportations services and conveys pertinent information to team members regarding policy or scheduling changes.
Conducts specialized customer service training with transportation personnel who need improvement in specific areas.
Works closely with leadership to identify training needs and opportunities for team development as new training is offered.
Is consistently visible to staff and proactively assists in coordination of transportation for events. Also communicates effectively what groups or events are going on so team members are aware of increased demand.
Works a rotating schedule to accommodate training classes amongst all 3 shifts and is a team player assisting as needed to ensure guest transportation needs are met.
Monitors Bus Drivers, bus patterns and timing to ensure efficiency. Also offers sound suggestions for improvements in the operational flow.
Fosters a culture of hospitality, safety and professionalism within the transportation team.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Work Experience

To be successful as a Transportation Training Supervisor you'll need:

Minimum two-year degree in relevant field of study.
Must possess NYS CDL B (or higher) with passenger (P) endorsement.
Must have at least 5 years CDL (Class B or higher) driving experience in passenger endorsement capacity.
Previous training experience is required.
Knowledge of DOT standards is required.
Demonstrates strong oral and written communication and presentation skills. Demonstrates the ability to speak in front of a large group and discuss a variety of topics and issues.
Demonstrates strong organization, evaluation, assessment, and decision-making skills.
Microsoft Office skills including PowerPoint, Word and Excel required.
A self-directed, positive, adaptable and flexible team player is desired.
Demonstrated expertise in the application of adult learning principles in training delivery and creating training programs and materials.

What we value:

Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits

Why choose Turning Stone Resort Casino?

Paid time off
Variety of schedules
Tuition assistance
Career-building professional development
Discounts from dining to fuel to concerts
Team Member appreciation events
Quality healthcare and dental benefits
A robust 401k retirement plan
Dealer School
Finance Scholarship Program

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!

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