We’re looking for a Digital Design Operations Manager to lead the strategy and evolution of the tools and systems that support our UX Design, Creative Services, and Video Production teams. This role serves as the internal expert for TS Content Hub and Figma, helping teams collaborate, create, and deliver exceptional digital experiences.

Working in a highly collaborative environment, you’ll partner across teams and leadership levels to align priorities, streamline workflows, and keep creative execution running smoothly.

What you will do as a Digital Design Operations Manager:

Oversee TS Content Hub, our internal Digital Content Repository hosted by Bynder.
Strategically propose and execute updates to taxonomy, oversee metadata accuracy and tagging standards, and ensure search optimization and usability.
Drive adoption and ensure tool is meeting the needs of teams across the enterprise, including but not limited to: creative services, UX design, product, engineering, marketing, operations, strategic communication, and executives.
Lead TS Content Hub Council, a cross-functional group that makes substantive decisions on broad use of the tool and supports compliance with brand, copyright, licensing, and record policies
Create, intake, and prioritize proposed changes to how the organization is using the tool in the spirit of efficiency and collaboration.
Oversee integrations with other tools, such as Contentful and Workfront.
Establish best practices for asset versioning, access control, bloat mitigation, and archival processes.
Define KPIs for tool adoption, efficiency, asset reuse, and workflow effectiveness.
Lead audits and continuous improvement initiatives.
Manage internal Figma instance.
Support and govern scalable UX design operations within Figma, including libraries, permissions, and component governance for internal users, agency partners, and consultants.
Support cross-functional users in marketing, strategic communications, engineering, and other departments as they learn and use Figma.
Regularly audit processes and tools to find and recommend efficiencies and optimizations.
Evaluate, select, implement, and sunset UX tools as needed.
Manage vendor relationships, contracts, and licensing model.
Develop onboarding materials and training programs for UX tools.
Act as a central point of contact for UX tooling support and escalation.
Manage budgets related to tooling and enablement programs.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Work Experience

To be successful as a Digital Design Operations Manager, you'll need:

5+ years leading cross-functional programs in enterprise organizations, preferably in UX operations or design operations.
Experience implementing and/or managing a Digital Media Repository, Media Asse.t Management system, and/or facilitating a content supply chain.
Extensive experience working in Figma.
Strong program management skills (roadmapping, stakeholder alignment, risk management).
Excellent communication, stakeholder management, and execution skills.
Comfortable leading and managing change across teams.
Experience managing small teams.

What we value:

Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits

Why choose Turning Stone Enterprises?

Paid weekly
Variety of schedules
Paid time off
Tuition assistance
Career-building professional development
Discounts from dining to fuel to concerts
Team Member appreciation events
Quality healthcare and dental benefits
A robust 401k retirement plan
Dealer School
Finance Scholarship Program

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!

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