The Welcome Desk Attendant at the Mary C. Winder Center is responsible for providing a warm and welcoming environment for all who visit. Your ability to build positive relationships with community members and enforce policies with fairness will set the tone for exceptional experiences for all Oneida Nation Community Members.

What you will do as a Welcome Desk Attendant:

Provides exceptional customer service to all Community Center patrons by effectively answering any questions or directing to proper area for answers.
Ensures the enforcement of the Community Center’s policies and procedures for all patrons, including risk and safety policies, dress code, and registration requirements.
Maintains thorough knowledge of the member management system. Processes transactions and registrations with minimal error.
Effectively answers any questions; or directs patrons to proper areas for answers to questions while at the Center or while answering phone call.
Conducts or assigns facility tours upon request.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Work Experience

To be successful as a Welcome Desk Attendant, you'll need:

Previous cashier or customer service experience. Must possess the ability to count money and make correct change. Ability to use Point of Sale system required.
Certification (or become certified) in basic First Aid, CPR, AED.
Excellent interpersonal communication skills.

What we value:

· Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.

· Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.

· Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits

Why choose Mary C. Winder Community Center?

Paid time off
Variety of schedules
Tuition assistance
Career-building professional development
Discounts from dining to fuel to concerts
Team Member appreciation events
Quality healthcare and dental benefits
A robust 401k retirement plan
Dealer School
Finance Scholarship Program

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!

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Apply now

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