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Front Office Receptionist - Crescent Hotel
Oneida Indian Nation/Turning Stone Casino
Administration
Verona, NY, USA
USD 17-17 / hour
Posted on Apr 16, 2026
Job Requirements
Work Experience
Benefits
Starting Pay Rate: $17.00 hourly
The Crescent is the newest luxury hotel joining the award-winning Turning Stone Enterprises resort in Verona, NY, opening in June 2026 as part of its transformative Evolution. This sophisticated property will feature more than 250 guest rooms and suites, upscale dining at Salt, and direct access to the state-of-the-art Grand Expo Convention Center.
As a Front Office Receptionist, you’ll play a key role in delivering exceptional guest experiences by welcoming guests, managing check-ins and check-outs, and providing outstanding service in a dynamic resort environment.
What you will do as a Front Office Receptionist:
- Always acknowledges the guest waiting at reception. Greets the guests initially by using their name.
- Effectively answer any guest questions. Direct guests to proper areas for answers to questions. Follow through on guest issues to ensure they are resolved. Exhibit a sincere desire to comply with guests’ requests.
- Consistently places all registration materials into the guest’s hand. Provides a copy of bill in the guest’s hands during check out. Confirms the payment method.
- Always addresses guest by name during closing. Always encourages return visits.
- Promptly alerts escorts (i.e. bell, door, valet) Always provides a formal introduction to the escorts.
- Consistently makes sure all paperwork is completed correctly. Ensures all standard operating procedures are followed.
- Promptly answers phone at the front desk
Who We Are:
We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.
Work Experience
To be successful as a Front Office Receptionist, you'll need:
- A High School Diploma or Equivalency.
- Experience in a guest contact position.
- Must have two years hotel experience.
- Excellent communication and computer skills.
- Preferable be able to type 40 words per minute
- Ability to stand/walk for long periods of time and lift up to 35 lbs.
What we value:
- Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
- Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
- Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.
Benefits
Why choose Turning Stone Enterprises?
- Paid weekly
- Variety of schedules
- Paid time off
- Tuition assistance
- Career-building professional development
- Discounts from dining to fuel to concerts
- Team Member appreciation events
- Quality healthcare and dental benefits
- A robust 401k retirement plan
- Dealer School
- Finance Scholarship Program
Why You Will Appreciate Us:
At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.
With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!
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