Companies you'll love to work for
Search Central New York jobs and find the career you were made for
Food Quality Operations Coordinator
Oneida Indian Nation/Turning Stone Casino
Operations, Quality Assurance
Oneida, NY, USA
USD 47k-60k / year
Posted on Apr 27, 2026
Job Requirements
Work Experience
Benefits
Salary Range: $47,000 to $60,000 yearly
Are you passionate about food quality, operational excellence, and developing high-performing teams? As a Food Quality Operations Coordinator, you’ll play a critical role in ensuring every customer experience meets the highest standards across all locations. This is a hands-on, field-based role where you’ll partner closely with store teams to elevate food quality, strengthen safety practices, and drive consistent execution of our brand standards.
You’ll be the bridge between strategy and execution—conducting audits, coaching team members, supporting new product rollouts, and identifying opportunities to improve performance. If you thrive in a fast-paced, multi-unit environment and enjoy making a visible impact across an organization, this role offers the opportunity to shape operations, influence teams, and help scale a growing foodservice program with integrity and consistency.
What does a Food Quality Operations Coordinator do?
· Ensure consistent execution of recipes, food preparation procedures, and brand standards across all locations.
· Conduct routine and ad hoc store audits to assess food quality, safety, and operational compliance.
· Provide clear, actionable feedback and follow-up to drive continuous improvement at the store level.
· Train and coach store teams on food preparation, safety protocols, and operational best practices.
· Monitor compliance with all food safety, sanitation, and regulatory requirements; escalate and resolve issues as needed.
· Support rollout of new products, menu changes, and operational initiatives, including training and execution support.
· Identify operational inefficiencies and implement practical solutions to improve consistency and performance.
· Monitor and manage food waste, portion control, and adherence to cost standards.
· Partner with store and district leadership to reinforce accountability and maintain execution standards.
· Maintain audit records, training documentation, and compliance reporting.
· Travel regularly between locations to assess performance, support teams, and ensure consistency.
· Communicate trends, risks, and opportunities to leadership with recommendations for improvement.
Who We Are:
We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.
Work Experience
To be successful as a Food Quality Operations Coordinator, you'll need:
- 3–5 years of experience in foodservice operations, culinary, or multi-unit retail environments.
- Strong knowledge of food safety, sanitation, and regulatory requirements (ServSafe or equivalent preferred).
- Experience training, coaching, and developing frontline team members.
- Demonstrated ability to identify operational issues and implement effective solutions.
- Strong attention to detail with excellent organizational and follow-through skills.
- Effective communication and interpersonal skills, with the ability to influence at the store level.
- Ability to work independently, manage time effectively, and prioritize multiple tasks.
- Willingness and ability to travel regularly between store locations.
· Ability to stand/walk for long periods of time and lift up to 11 - 20 pounds.
What we value:
· Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
· Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
· Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.
Benefits
Why choose Turning Stone Enterprises?
● Paid weekly
● Variety of schedules
● Paid time off
● Tuition assistance
● Career-building professional development
● Discounts from dining to fuel to concerts
● Team Member appreciation events
● Quality healthcare and dental benefits
● A robust 401k retirement plan
● Dealer School
● Finance Scholarship Program
Why You Will Appreciate Us:
At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.
With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!